Lam Research Corporation, Fremont, California
Senior Knowledge Base Engineer
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1992 - 2002
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- Recognized as the technical lead within the department.
- Supervised the development and release of all Lam Research Technical Information Products (technical venue of Lam's Intranet and Extranet sites as well as regularly released CDROM titles). Content included technical publications, periodicals, drawings, schematics and catalogs.
- Administrated web servers, relational databases, file servers, application servers and a data warehouse.
- Produced supporting documentation for software applications, product evaluations, and proposals.
- Worked closely with the marketing department to produce marketing materials for internal and external customers.
- Perform website and software testing services and quality assurance functions.
- Increased Technical Support and Field Service staff productivity by more than 15% by providing accurate and up-to-date information at the point of use.
- Received Employee of the Quarter award for the initial release of the Intranet Site / CDROM products.
- Received a 4.0 (perfect score) from an external customer on a Supplier Report Card for Lam’s Technical Information Products.
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Lam Research Corporation, Fremont, California
Field Service Engineer
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1991 - 1992
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- Installed, maintained, diagnosed and repaired complex semiconductor capital equipment. Including expertise in the following disciplines: plasma etch processing, RF delivery and matching, gas delivery, pressure control, robotics, wafer transport, AC/DC distribution and temperature control systems.
- Utilized advanced tools, technologies and methodologies in the course of testing and calibrating various systems on the equipment including Langmuir Probes, Residual Gas Analyzers and Helium Leak Detectors.
- Diagnosed RF matching systems and other control systems to the device level when necessary.
- Produced technical documentation consisting of procedures, failure analysis, and Field Engineering Change Requests.
- Received a letter of acknowledgement from a customer for my service and dedication.
- When requesting service, customers frequently asked for me by name.
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Tegal Corporation, Petaluma, California
Field Service Engineer
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1989 - 1991
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- Installed, maintained, diagnosed and repaired complex semiconductor capital equipment. Including expertise in the following disciplines: plasma etch processing, RF delivery and matching, gas delivery, pressure control, robotics, wafer transport, AC/DC distribution and temperature control systems.
- Diagnosed RF matching systems and other control systems to the device level when necessary.
- Managed the largest service contract in the Western Region including a large inventory and additional personnel when required.
- Produced technical documentation consisting of procedures, failure analysis, and Field Engineering Change Requests.
- Recognized as the technical lead for the metal etch product line.
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| Education and Professional Training |
- Bachelor of Science Electronics Engineering Technology (BSEET), DeVry Institute, Phoenix, Arizona
- Hyperion Financial Management
- Hyperion Planning
- Hyperion Essbase
- Hyperion Analyzer
- Hyperion Application Link
- Vignette Business Integration Studio
- Microsoft SQL Server 7.0 Training
- SAP R/3 Training
- Advanced CAIS Training
- Total Quality Management Training
- Six-Sigma Quality Training
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